Cookie Policy

CARVADO

COOKIE POLICY

Document ID:

CAR-LGL-008

Version:

1.0

Classification:

Public

Status:

Draft for Final Legal Review

Document Owner:

Carvado Membership Team

Effective Date:

[To be completed]

Review Date:

[To be completed]

Last Updated:

[To be completed]

ABOUT THIS DOCUMENT

This Cookie Policy forms part of the Carvado Membership Legal Centre.

This document should be read together with the Terms & Conditions and Privacy Policy.

Where any inconsistency exists between this document and the Terms & Conditions, the Terms & Conditions shall take precedence unless applicable law requires otherwise.

This Cookie Policy explains how Carvado uses cookies and similar technologies when individuals visit the Carvado website, Member Dashboard and related online services.

CONTENTS

1 Introduction

2 What Are Cookies?

3 Why We Use Cookies

4 Types of Cookies We Use

5 Essential Cookies

6 Performance & Analytics Cookies

7 Functional Cookies

8 Marketing Cookies

9 Third-Party Cookies

10 Managing Cookie Preferences

11 Changes to this Policy

12 Governing Law

13 Version History

This Cookie Policy explains how cookies and similar technologies are used throughout the Carvado website and associated online services.

Cookies help us operate our website securely, improve functionality, understand how our services are used and provide Members with a better online experience.

This Cookie Policy should be read together with:

• Terms & Conditions;
• Privacy Policy;
• any other applicable Membership documentation.

Capitalised words used throughout this document have the meanings given within the Terms & Conditions unless expressly defined otherwise.

This Policy applies whenever an individual visits:

• the Carvado website;
• the Member Dashboard;
• Membership checkout;
• online forms;
• any other website or online service operated by Carvado.

2 WHAT ARE COOKIES?

Cookies are small text files placed on a user's device when visiting a website.

Cookies help websites recognise devices, remember preferences and improve website functionality.

Carvado may also use similar technologies where appropriate, including local storage, session storage, pixels, tags and other technologies serving similar purposes.

For simplicity, these technologies are collectively referred to throughout this Policy as "Cookies" unless the context requires otherwise.

Cookies help Carvado:

• operate the website securely;
• remember Member preferences;
• maintain login sessions;
• improve website performance;
• understand website usage;
• diagnose technical issues;
• improve Member experience;
• protect accounts against fraud;
• support ongoing website development.

Information obtained through Cookies helps Carvado continually improve its digital services and Member experience.

The types of Cookies used may change as the Carvado website evolves.

Broadly, Cookies fall into the following categories:

• Essential Cookies;
• Performance Cookies;
• Functional Cookies;
• Marketing Cookies;
• Third-Party Cookies.

Specific Cookies may change over time without requiring amendment to this Policy provided their purpose remains substantially similar.

Essential Cookies are necessary for the website and Member Dashboard to operate correctly.

Without these Cookies certain features may not function.

Essential Cookies may assist with:

• Member authentication;
• secure login;
• payment processing;
• fraud prevention;
• session management;
• website security;
• page navigation;
• account protection.

Where permitted by applicable law, Essential Cookies may be used without requiring consent because they are necessary for the operation of requested services.

Performance Cookies help Carvado understand how visitors use the website.

This information assists Carvado in improving website performance and Member experience.

Analytics Cookies may record information including:

• pages visited;
• navigation behaviour;
• approximate device information;
• browser type;
• operating system;
• session duration;
• website performance metrics.

Analytics information is generally used in aggregated form to understand trends rather than identify individual visitors.

Where required by applicable law, Performance and Analytics Cookies will only be placed after the user has provided the appropriate consent through the Carvado Cookie Banner or Cookie Preference Centre.

Users remain free to withdraw or amend their consent at any time.

Analytics information helps Carvado:

• improve website usability;
• identify technical issues;
• understand popular content;
• improve page performance;
• optimise the Membership journey;
• enhance Member experience.

Analytics information is not intended to make automated decisions about individual Members.

Functional Cookies allow the Carvado website to remember choices made by users in order to improve convenience and usability.

Functional Cookies may remember:

• language preferences;
• Cookie preferences;
• login preferences;
• Dashboard settings;
• accessibility settings;
• previously selected options;
• user interface preferences.

Functional Cookies provide a more personalised browsing experience and reduce the need for users to repeatedly enter the same information.

Marketing Cookies may be used to measure the effectiveness of advertising and marketing campaigns.

They may also help ensure that advertisements displayed to users are more relevant.

Marketing Cookies may assist with:

• measuring advertising performance;
• understanding campaign effectiveness;
• preventing repeated display of identical advertisements;
• improving future marketing activity.

Where required by applicable law, Marketing Cookies will only be placed after the user has provided the appropriate consent.

Users remain free to refuse Marketing Cookies without affecting access to the core Membership services, except where particular optional features rely upon those Cookies.

Certain Cookies may be placed by carefully selected third-party service providers whose services are integrated with the Carvado website.

Examples may include providers responsible for:

• payment processing;
• website analytics;
• fraud prevention;
• authentication;
• embedded content;
• customer communications;
• website security.

Third-party providers operate under their own privacy and cookie policies.

Carvado encourages users to review those policies where appropriate.

Third-party providers may change from time to time as Carvado develops its services.

This Policy is intended to explain the categories of Cookies used rather than maintain a fixed list of individual providers.

Where required by law, visitors will be presented with a Cookie Banner allowing them to manage their Cookie preferences.

Users may choose to:

• accept all Cookies;
• reject non-essential Cookies;
• customise Cookie preferences.

Users may update their Cookie preferences at any time through the Cookie Preference Centre where available.

Browser settings may also allow users to manage or remove Cookies.

Most internet browsers provide options allowing users to:

• delete existing Cookies;
• block future Cookies;
• receive notifications before Cookies are stored;
• control Cookie behaviour.

Disabling certain Cookies may affect the functionality of some parts of the Carvado website.

Where Cookie processing relies upon consent, that consent may be withdrawn at any time.

Withdrawal of consent will not affect processing that occurred before consent was withdrawn.

Carvado may update this Cookie Policy from time to time to reflect:

• legislative changes;
• regulatory guidance;
• technological developments;
• website improvements;
• changes to third-party services;
• operational improvements.

The latest version of this Cookie Policy will always be available within the Carvado Membership Legal Centre.

Where required by law, appropriate notice of material changes will be provided.

Document:

Cookie Policy

Document ID:

CAR-LGL-008

Version:

1.0

Classification:

Public

Status:

Draft for Final Legal Review

Effective Date:

[To be completed]

Review Date:

[To be completed]

Last Updated:

[To be completed]

Document Owner:

Carvado Membership Team

Review Cycle:

Annual or earlier where required by changes in legislation, regulation or operational changes affecting website technologies.

Revision History

Version 1.0

Initial publication.

END OF COOKIE POLICY